Tracking order

Thank you for choosing SantalDome for your Mice, Keyboards, and Headphones needs. We understand that waiting for your gear is exciting, and we want to make the tracking process as smooth and transparent as possible. Please follow the simple steps below to stay updated on your order's journey from our warehouse to your doorstep.

Step 1: Locate Your Tracking Number

Once your order is packed and handed over to our shipping partner, we will send a confirmation email to the address you provided at checkout. This email will contain your unique tracking number and a direct link to the carrier's website. If you do not see this email in your main inbox, please check your spam or junk folder. The tracking number typically looks like a combination of letters and numbers (e.g., 1Z999AA10123456784 or LP00123456789).

Step 2: Choose Your Tracking Method

You have two convenient ways to track your package:

  • Direct Carrier Tracking: Use the link provided in your confirmation email to track directly on the shipping carrier's website (e.g., USPS, UPS, FedEx, DHL, or regional carriers). This gives you the most real-time updates directly from the source.
  • Third-Party Universal Trackers: If you prefer to consolidate all your shipments in one place, we highly recommend using a reliable third-party tracking service. This is especially useful if your order is split into multiple shipments.

Recommended Third-Party Tracking Service: 17TRACK

For a seamless and global tracking experience, we recommend 17TRACK. It supports over 1,500 carriers worldwide and automatically detects the carrier based on your tracking number.

How to use 17TRACK:

  1. Visit the official website: https://www.17track.net/en
  2. Copy your tracking number from the SantalDome confirmation email.
  3. Paste the number into the search bar on the 17TRACK homepage and click the "Track" button.
  4. You will instantly see the latest status, location history, and estimated delivery date. You can also sign up for push notifications to receive updates via email or mobile app.

Step 3: Understanding Tracking Statuses

As your package moves through the network, you may see the following common statuses. Here is what they mean:

  • Order Placed / Label Created: We have processed your order and the shipping label has been generated, but the carrier has not yet received the physical package.
  • In Transit / Departed Facility: Your package is moving through the carrier's network. This is normal and may take a few days without updates, especially for international shipments.
  • Out for Delivery: Your package is on the final truck and will be delivered to your address today. Please ensure someone is available to receive it.
  • Delivered: The carrier has confirmed that the package was left at your specified address or mailbox. If you cannot locate it, please check with neighbors or your building's mailroom.
  • Exception / Delay: There is a temporary hold due to weather, customs, or an incorrect address. Please contact the carrier directly for the most specific resolution, or email us for assistance.

Need Further Assistance?

If your tracking number is not working, or if your order status has not updated in more than 5 business days, please do not hesitate to reach out to our dedicated support team. We are here to help you every step of the way.

For any order inquiries, please email us at: [email protected]. Please include your order number and tracking number (if available) in your email so we can assist you quickly and efficiently.

Thank you for shopping at SantalDome. We are committed to delivering not just premium peripherals, but also a premium customer experience.