Terms of service

Welcome to SantalDome. These Terms of Service ("Terms") govern your access to and use of the SantalDome website, products, and services (collectively, the "Service"). By browsing, purchasing, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please discontinue use of the Service immediately.

1. User Agreement & General Obligations

By using the Service, you confirm that you are at least 18 years of age, or that you are accessing the Service under the supervision of a legal guardian. You agree to use the Service solely for lawful purposes and in a manner that does not infringe upon the rights of SantalDome or any third party. You are responsible for maintaining the confidentiality of any personal information you provide, and for all activities that occur under your account or device, even though SantalDome does not currently operate a user center or require registration.

You agree not to:

  • Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without prior written consent from SantalDome.
  • Interfere with the proper functioning of the Service, including introducing malicious code, overloading servers, or attempting to gain unauthorized access.
  • Use automated means (e.g., bots, scrapers) to collect product information, pricing, or other content from the Service.
  • Misrepresent your identity, affiliation, or the purpose of your inquiry when contacting SantalDome.

All purchases made through the Service are subject to product availability and confirmation of order details. SantalDome reserves the right to refuse or cancel any order at its sole discretion, including orders that appear to be placed in bad faith or contain pricing errors.

2. Limitation of Liability

To the maximum extent permitted by applicable law, SantalDome, its officers, directors, employees, agents, and suppliers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, or other intangible losses arising out of or related to your use of, or inability to use, the Service. This includes, but is not limited to, damages caused by:

  • Product performance, including defects, malfunctions, or compatibility issues with third-party hardware or software.
  • Delays in shipping, delivery errors, or loss of packages caused by third-party carriers.
  • Unauthorized access to your personal data or any breach of data security beyond SantalDome's reasonable control.
  • Reliance on any product specifications, descriptions, or user-generated content presented on the Service.

In no event shall SantalDome's total cumulative liability arising from or related to these Terms or your use of the Service exceed the total amount actually paid by you to SantalDome for the specific product or service giving rise to the claim. Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you in full.

3. Intellectual Property Rights

All content included on the Service, such as text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of SantalDome or its content suppliers and is protected by international copyright, trademark, patent, and other intellectual property laws. The compilation of all content on the Service is the exclusive property of SantalDome and is likewise protected.

You may not use, reproduce, distribute, modify, transmit, or publicly display any part of the Service's content without prior written authorization from SantalDome. The SantalDome name, logo, and all related product names, design marks, and slogans are trademarks or registered trademarks of SantalDome. All other trademarks, product names, and company names mentioned on the Service are the property of their respective owners and are used for identification purposes only. No implied license or right to use any trademark or copyrighted material is granted to you.

If you believe that any content on the Service infringes upon your intellectual property rights, please contact us at [email protected] with a detailed description of the alleged infringement, and we will review and respond in a timely manner.

4. Refund Policy

SantalDome strives to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with a product, you may request a refund in accordance with the terms set forth below.

4.1 Eligibility for Refunds

  • Defective or Damaged Products: If a product arrives defective, damaged in transit, or fails to function as described, you are entitled to a full refund or replacement, at your option, provided you notify SantalDome within 14 days of delivery.
  • Change of Mind: For change-of-mind returns, products must be unused, unopened, and in their original packaging with all accessories and documentation. Change-of-mind returns are accepted within 7 days of delivery, subject to a 10% restocking fee.
  • Non-returnable Items: For hygiene and safety reasons, headphones and other ear-worn products that have been used cannot be returned unless they are defective. Software, digital downloads, and gift cards are non-returnable once activated or redeemed.

4.2 How to Request a Refund

To initiate a refund, please email [email protected] with your order number, the product name, and a clear description of the issue. For defective or damaged items, please include photographic evidence where possible. SantalDome will respond within 2 business days with instructions for returning the product or with a resolution proposal.

4.3 Return Shipping & Processing

For defective or damaged products, SantalDome will provide a prepaid return shipping label. For change-of-mind returns, the customer is responsible for return shipping costs. Refunds will be issued to the original payment method within 5-10 business days after the returned product is received and inspected at our warehouse. Shipping and handling charges are non-refundable unless the return is due to a SantalDome error or product defect.

4.4 Late or Missing Refunds

If you have not received a refund after the stated processing period, please first check your bank or payment account again. Then contact your credit card issuer or payment provider, as processing times may vary. If the issue remains unresolved, please reach out to [email protected] for further assistance.

5. Governing Law

These Terms and any separate agreements whereby SantalDome provides you with the Service shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. You agree that any legal proceedings arising out of or relating to these Terms or the Service shall be brought solely in the state or federal courts located in Delaware, and you hereby consent to the exclusive jurisdiction of such courts.