Shipping policy

Shipping Policy

Thank you for shopping at SantalDome. We are committed to delivering your Mice, Keyboards, and Headphones in a timely and secure manner. Please review our shipping terms below before placing your order.

Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays) after payment confirmation. You will receive a confirmation email once your order has been dispatched.

Standard Shipping

We offer a single, reliable shipping method for all deliveries:

  • Method: Standard Shipping
  • Estimated Delivery Time: 5–10 business days after dispatch, depending on your location.
  • Shipping Cost: Calculated at checkout based on your delivery address and the total weight of your order. Please note that no free shipping is available at this time.

Delivery Scope

We currently ship to a wide range of regions. If your delivery address is outside our supported areas, you will be notified during checkout. For any questions regarding delivery coverage, please contact us at [email protected].

Order Tracking

Once your order is shipped, a tracking number will be provided via email. Please allow up to 48 hours for tracking information to become active on the carrier's system.

Shipping Delays

While we strive to meet estimated delivery times, unforeseen circumstances (e.g., customs processing, weather conditions, or carrier disruptions) may cause delays. We appreciate your patience and will keep you informed of any significant changes.

Undeliverable or Returned Packages

If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to accept the shipment, we will contact you to arrange re-shipment. Additional shipping fees may apply for re-delivery.

Lost or Damaged Items

If your order arrives damaged or is lost in transit, please reach out to us within 7 days of the expected delivery date at [email protected]. Include your order number and any relevant photos, and we will resolve the issue promptly.

Contact Information

For any shipping-related inquiries, please email us at [email protected]. We are happy to assist you.