Refund policy
Refund Policy
At SantalDome, we are committed to ensuring your complete satisfaction with every purchase of mice, keyboards, and headphones. If for any reason you are not entirely happy with your order, our straightforward refund process is designed to make things right.
Eligibility for Refunds
You may request a refund within 30 calendar days from the date of delivery. To be eligible, the item must be unused, in its original packaging, and in the same condition as received. Please ensure all accessories, manuals, and free gifts are included.
Non-Refundable Items
For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:
- In-ear headphones or earbuds that have been opened or used
- Any product with visible signs of wear, scratches, or tampering
- Software, digital downloads, or activation codes
- Items purchased during clearance or final-sale events (clearly marked at checkout)
How to Request a Refund
To initiate a return, please email our support team at [email protected] with the following details:
- Your order number
- Product name and quantity
- Reason for the return (optional but helpful)
- Clear photos of the item if it is damaged or defective
Our team will respond within 1–2 business days with a return authorization and shipping instructions. Please do not send any item back without prior confirmation from us.
Return Shipping
You are responsible for return shipping costs unless the item is defective, damaged, or we made an error with your order. In those cases, we will provide a prepaid return label at no cost to you. We recommend using a trackable shipping method, as SantalDome cannot be held liable for lost or damaged return packages.
Inspection & Processing
Once your return arrives at our facility, our quality control team will inspect the item within 3–5 business days. If the product meets our eligibility criteria, we will approve your refund. If the item shows signs of use or missing components, we may reject the refund or offer a partial refund at our discretion.
Refund Timeline & Method
Approved refunds will be issued to your original payment method within 5–7 business days after inspection. Depending on your bank or credit card provider, it may take an additional 3–5 business days for the funds to appear in your account. Please note that we do not offer exchanges; if you need a different product, we recommend placing a new order after your refund is processed.
Damaged or Defective Items
If your product arrives damaged or stops functioning properly within the first 30 days, please contact us immediately at [email protected] with your order number and a short description of the issue. We will arrange a full refund or a free replacement, including return shipping costs, at no extra charge to you.
Late or Missing Refunds
If you have not received your refund after the stated timeline, first check your bank account again. Then contact your credit card company or payment provider, as processing times may vary. If the issue persists, please reach out to us at [email protected] and we will investigate promptly.
Contact Us
For any questions regarding this refund policy or to track the status of your return, please email [email protected]. We are here to help and will respond to all inquiries within one business day.