Faq
Frequently Asked Questions
What products does SantalDome offer?
SantalDome specializes in high-quality computer peripherals, including mice, keyboards, and headphones. Our catalog features a curated selection of wired and wireless devices designed for productivity, gaming, and everyday use. Each product is tested for durability and performance to ensure it meets our quality standards.
How can I place an order?
To place an order, simply browse our product pages, select the item you wish to purchase, and proceed to checkout. We accept major credit cards and secure online payment methods. Once your order is confirmed, you will receive an email with your order details and tracking information.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary depending on your location. During checkout, you will see the available shipping options and estimated delivery dates for your region. Please note that customs duties or taxes may apply for international orders and are the responsibility of the buyer.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. If you are not satisfied with your purchase, please contact us at [email protected] within 30 days of receiving your order to initiate a return. Once the item is received and inspected, we will issue a refund to your original payment method within 5–7 business days.
Are your products covered by warranty?
Yes, all SantalDome products come with a 12-month limited warranty against manufacturing defects. If your device malfunctions under normal use, we will repair or replace it free of charge. To file a warranty claim, please email us with your order number and a description of the issue.
How do I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website. You can use this information to monitor your package's status. If you do not receive tracking information within 48 hours of shipping, please reach out to us at [email protected].
Can I cancel or modify my order after placing it?
Orders can be canceled or modified within 24 hours of placement, provided they have not yet been processed for shipping. To request a change, please email [email protected] as soon as possible with your order number. After 24 hours, we cannot guarantee that changes can be made.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, and PayPal. All transactions are encrypted and processed securely to protect your financial information. We do not store credit card details on our servers.
How do I contact customer support?
For any questions or assistance, please email us at [email protected]. Our support team typically responds within 24–48 hours on business days. We are happy to help with product inquiries, order issues, or warranty requests.
Are your products compatible with all devices?
Our mice and keyboards are designed to work with Windows, macOS, and most Linux systems via USB or Bluetooth. Headphones are compatible with any device featuring a 3.5mm audio jack or Bluetooth. Please check the product description for specific compatibility details before purchasing.
Do you offer bulk or wholesale pricing?
Yes, we offer special pricing for bulk orders and business purchases. If you are interested in wholesale quantities, please contact us at [email protected] with your requirements, and we will provide a customized quote.